Refund Policy

1. Our Commitment

At Georanc, we stand behind our work. We understand that investing in AI visibility optimization is a significant decision, and we want you to feel confident in choosing us.

Our ranking guarantee reflects our confidence in our methodology and our commitment to your success.

2. The Ranking Guarantee

For all Optimization and Partnership tier clients:

• Timeline: We commit to achieving measurable AI visibility improvements within 60 days of project commencement
• Definition of "Ranking": Your business appearing in AI-generated recommendations for your target keywords on at least one major AI platform (ChatGPT, Gemini, Perplexity, Claude, or Copilot)
• Continued Work: If we don't achieve this within the guaranteed timeframe, we will continue working on your visibility at no additional cost until you rank
• No Time Limit: Our commitment to continued free work has no expiration — we work until you see results

3. Guarantee Conditions

To qualify for our ranking guarantee, clients must:

• Provide timely access to their website and relevant platforms
• Implement recommended changes within 14 days of receiving them
• Maintain an active, functioning website throughout the engagement
• Not engage in practices that violate AI platform terms of service
• Respond to information requests within 7 business days

4. Refund Policy

Due to the nature of our services (custom research, analysis, and implementation work), we operate on a no-refund policy once work has commenced.

However, we offer the following protections:

• Free Visibility Check: Before any paid engagement, you receive a complimentary visibility audit so you can assess our approach
• Ranking Guarantee: If we don't deliver results, we continue working for free — you never pay more for the same goal
• Transparent Reporting: Regular progress updates so you always know where your project stands

5. Cancellation Policy

For ongoing Partnership engagements:

• Either party may cancel with 30 days written notice
• Work completed up to the cancellation date is non-refundable
• Any pre-paid months will be honored until their natural end
• The ranking guarantee remains in effect for work already completed

6. What's Not Covered

Our guarantee does not cover situations where:

• The client's website is taken offline or significantly altered without consultation
• The client engages in black-hat SEO or practices that damage their online reputation
• External factors beyond our control affect AI platform availability (e.g., platform shutdowns)
• The client fails to implement recommended changes or provide necessary access
• The target keywords are changed significantly after project commencement

7. Dispute Resolution

If you believe you qualify for continued free work under our guarantee:

1. Contact us at hello@georanc.com with your concern
2. We will review your project within 5 business days
3. If the guarantee applies, we will immediately resume work at no charge
4. We will provide a revised timeline and action plan

8. Why We Don't Offer Cash Refunds

Our work involves significant upfront investment in:

• Custom research and competitive analysis
• AI platform testing and monitoring
• Content strategy development
• Technical implementation

Instead of refunds, we offer something better: a guarantee that we'll keep working until you succeed. This aligns our incentives with yours — we only win when you win.

9. Contact Us

Questions about our refund policy or ranking guarantee?

Email: hello@georanc.com